Process mapping and improvement
We document how work actually moves through your team, find the bottlenecks and duplicate steps, and design a simpler way forward.
Intelligently designed solutions to everyday problems.
AVID Solutions helps teams map, simplify, and automate the processes that slow them down. We connect the systems you already have, build the tools you are missing, and make sure your people are ready to use them.
A typical approval process, before and after.
Request_form_signed_scan.pdfPrinted, signed, scanned, emailed
Re: Re: Fwd: Did anyone approve this?11 replies, no answer
Request tracker (Copy of Copy).xlsxWhich version is current?
Follow up with finance by handOverdue by 9 days
14Open requests
3Awaiting review
1.5 daysAverage approval
Conference travel, J. EllisApproved and sent to finance automatically
ApprovedNew laptop, onboardingManager notified this morning
In reviewSoftware license renewalSubmitted through the online form
NewSound familiar?
Select the problem that sounds most like your team to see how we would approach it.
How we would fix it
What we do
We start with the process, not the software. Once the work is clear, we choose the simplest tools that will handle it reliably.
Systems setup and integration
We configure, clean up, and connect the platforms you already pay for, so information is entered once and flows where it is needed.
Custom tools and dashboards
When off-the-shelf software does not fit, we build lightweight, browser-based tools around how your team really works.
Workflow automation
Reminders, approvals, notifications, and routine reports that run on their own, so your people can focus on work that needs judgment.
Training and documentation that make change stick
A new system or process only works if your people can use it with confidence. We set you up for success with intelligently designed user guides, end-user training content, and onboarding resources, all created by an experienced instructional designer. Your team will understand not just how the new process works, but why, so it keeps working long after launch. We’ve done our job when you can more easily do yours.
How we work
Every project follows the same four stages, with scope, timeline, and cost agreed before any build begins.
Map
We learn how the work happens today, talk with the people doing it, and identify where time is lost.
Design
You review the improved process and a working mockup before development starts, so there are no surprises.
Build
We configure, develop, and test in stages, checking in with you at each milestone.
Hand off
Your team receives documentation and training so they can run and maintain the new process with confidence.
Meet the team
AVID Solutions is a family-run business that brings together nearly five decades of combined experience in systems, processes, and people.
Amanda Vance
Founder, systems and process lead
Amanda has spent 20 years where people, processes, and technology meet. She has redesigned operational workflows, administered learning and membership platforms, and built custom dashboards, scheduling tools, and automations that save teams hours every week.
As a certified Project Management Professional, she starts every engagement with a defined scope, clear milestones, and regular communication.
- PMP certified
- Systems administration
- Process design
- Instructional design
Roger Vance
Partner, people and operations
Roger brings 27 years of military service, with deep expertise in human resources operations, personnel systems, and the policies and procedures that keep large organizations running.
He makes sure every solution works for the people who use it, from how a request is submitted to how a new process is rolled out.
- Human resources
- Personnel systems
- Policy and procedure
- Operations planning
Tell us what is slowing you down
Describe the process or problem you would like to improve. We respond within two business days with next steps or a few questions.