Process mapping and improvement
We document how work actually moves through your team, find the bottlenecks and duplicate steps, and design a simpler way forward.
Intelligently designed solutions to everyday problems.
AVID Solutions helps teams map, simplify, and automate the processes that slow them down. We connect the systems you already have, build the tools you are missing, and make sure your people are ready to use them.
A typical approval process, before and after.
Request_form_signed_scan.pdfPrinted, signed, scanned, emailed
Re: Re: Fwd: Did anyone approve this?11 replies, no answer
Request tracker (Copy of Copy).xlsxWhich version is current?
Follow up with finance by handOverdue by 9 days
14Open requests
3Awaiting review
1.5 daysAverage approval
Conference travel, J. EllisApproved and sent to finance automatically
ApprovedNew laptop, onboardingManager notified this morning
In reviewSoftware license renewalSubmitted through the online form
NewSound familiar?
Select the problem that sounds most like your team to see how we would approach it.
How we would fix it
What we do
We start with the process, not the software. Once the work is clear, we choose the simplest tools that will handle it reliably.
Systems setup and integration
We configure, clean up, and connect the platforms you already pay for, so information is entered once and flows where it is needed.
Custom tools and dashboards
When off-the-shelf software does not fit, we build lightweight, browser-based tools around how your team really works.
Workflow automation
Reminders, approvals, notifications, and routine reports that run on their own, so your people can focus on work that needs judgment.
Training and documentation that make change stick
A new system or process only works if your people can use it with confidence. We set you up for success with intelligently designed user guides, end-user training content, and onboarding resources, all created by an experienced instructional designer. Your team will understand not just how the new process works, but why, so it keeps working long after launch. We’ve done our job when you can more easily do yours.
How we work
Every project follows the same four stages, with scope, timeline, and cost agreed before any build begins.
Map
We learn how the work happens today, talk with the people doing it, and identify where time is lost.
Design
You review the improved process and a working mockup before development starts, so there are no surprises.
Build
We configure, develop, and test in stages, checking in with you at each milestone.
Hand off
Your team receives documentation and training so they can run and maintain the new process with confidence.
Meet the team
AVID Solutions is a family-run business that brings together nearly five decades of combined experience in systems, processes, and people.
Amanda Vance
Founder, systems and process lead
Amanda helps organizations fix the everyday problems that slow them down. With more than 20 years of experience where people, processes, and technology meet, she starts by understanding how the work really happens, then designs the right solution, whether that is a streamlined process, a connected system, a custom tool or dashboard, an automation, or the training that helps a team adopt something new. Her work has ranged from enterprise software rollouts for more than 5,000 employees and suppliers to custom tools that save teams hours every week.
What sets her work apart is that she does not stop at the solution. Every project is built to last, with clear documentation and support so the people using it are confident from day one. As a certified Project Management Professional, she gives every client a defined scope, clear milestones, and regular communication from start to finish. Amanda holds a B.S. in Business Communications and Project Management Institute credentials in applying generative AI to project work.
- PMP certified
- Process improvement
- Systems administration
- Workflow automation
- Custom tool development
- Training and documentation
Roger Vance
Partner, people and operations
Roger brings 27 years of military service, with deep expertise in human resources operations, personnel systems, and the policies that keep large organizations running. He has managed promotion systems and incentive programs, written organizational policy, and run daily data audits for an organization of 7,000 people, catching errors before they became problems. He began his career installing communication systems and training the people who used them, and served a deployment in Baghdad analyzing route data and coordinating between military units and civilian convoys.
Roger holds an MBA in Technology Management from Excelsior University and a BA in History from the University of Louisville. At AVID, he makes sure every solution works for the people who use it, from how a request is submitted to how a new policy is rolled out.
- MBA, Technology Management
- Human resources
- Data auditing
- Policy and procedure
- Training
Tell us what is slowing you down
Describe the process or problem you would like to improve. We respond within two business days with next steps or a few questions.